Notice on 3G Shutdown and Network Connection for Xiaomi Devices

As of 31 Oct 2024 - 

As Australia’s 3G networks are being phased out, some Xiaomi Redmi and POCO users may experience connection issues on certain Australian mobile networks. This is not due to any compatibility issues with our devices for 4G or 5G networks. Instead, the disconnection results from new ACMA regulations effective October 28, 2024, requiring carriers to restrict devices that can’t support 000 emergency calls over 4G or 5G from accessing their networks.

As Xiaomi’s authorised distributor in Australia, we’ve ensured that all models we’ve brought into the country meet local regulatory and network requirements. Each of these products supports 000 emergency calls over 4G and 5G. We are working closely with Telstra, Optus, and Vodafone to update their whitelists to include all authorised Xiaomi models. Once this process is complete, customers will regain uninterrupted network access on local 4G and 5G networks.

If you purchased your Xiaomi device from one of our authorised retailers—including JB HiFi, Harvey Norman, Amazon Australia (not including third-party sellers), Mobileciti, or directly from our website Xiaomitech.com.au—since December 2023, you can be assured your device meets these regulatory standards. Full connectivity will be restored as soon as the carriers complete their whitelist updates. In the meantime, you may try to contact your carrier to request unblocking of your device. If you prefer not to wait, or if your carrier is unable to assist, please reach out to your retailer for exchange or return options.

To verify if your Xiaomi phone is part of our authorised product range, check the first 8 digits of your phone’s IMEI 1 number against the following TAC codes:

86036306, 86250706, 86719807, 86796407, 86603807, 86394307, 86135307, 86550407, 86867307, 86413607, 86679707, 86869407, 86628007, 86374007, 86448607, 86443307, 86745706, 86271706, 86436806, 86812906, 86749306, 86074406, 86753406, 86516707, 86943907, 86747507, 86021607, 86782606, 86462506, 86094906, 86111406, 86467407, 86101707, 86237707, 86176907, 86195507, 86134307, 86938007, 86159307, 86631607, 86331807, 86712707, 86459506, 86845106, 86874107, 86152007, 86730207, 86208607, 86440507, 86441107, 86221006, 86869907, 86069807, 86506307, 86415107, 86768007, 86016107, 86015307, 86316807, 86217207, 86808207, 86833307, 86709807, 86847707, 86462907, 86586507, 86624907.

If you purchased your Xiaomi device outside our authorised channels, or if your IMEI’s first 8 digits do not match the above TAC codes, your device may be unsafe and unsuitable for use in Australia.